Refund & Digital Product Policy

Last updated: September 5, 2026

New Homeowner OS sells digitally delivered products. Because digital products cannot be physically returned once access has been provided, all digital product sales are generally final and non-refundable, except where required by applicable law.

Digital Products

Once your order has been completed and access to the New Homeowner Operating System has been provided, we do not accept returns, exchanges, or change-of-mind refund requests.

Please review the product description and compatibility information before completing your purchase.

Download or File Problems

If you experience a problem with your purchase, please contact us at support@newhomeowneros.com.

This includes situations where:

• you did not receive access to your purchase;
• your download link does not work;
• a file is corrupted or incomplete;
• you received the wrong files; or
• another technical issue prevents you from accessing the product as described.

We will make reasonable efforts to resolve the issue, including providing replacement access or replacement files where appropriate.

If we are unable to provide the digital product you purchased or resolve a verified delivery or file issue, we may provide a replacement or refund as appropriate.

Duplicate or Unauthorized Charges

If you believe you were charged more than once for the same purchase, or you believe a transaction was made without your authorization, please contact us promptly at support@newhomeowneros.com so we can investigate.

Software Compatibility

The New Homeowner Operating System may include PDFs, fillable PDFs, spreadsheet files, calendar files, and other digital materials.

You are responsible for having compatible software and devices required to use the files.

While we make reasonable efforts to provide files in commonly supported formats, appearance and functionality can vary between devices, operating systems, PDF readers, spreadsheet applications, and calendar applications.

A refund will generally not be provided solely because a customer chooses to use unsupported software or because a third-party application behaves differently, where the files themselves were delivered and function substantially as described.

Consumer Rights

Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be waived under applicable law.

For example, some jurisdictions provide specific rights where digital content is defective, materially different from its description, or not supplied as agreed.

For European consumers, downloadable digital content can lose the usual withdrawal right once access or downloading begins, provided the customer has expressly consented to immediate performance and acknowledged the loss of that withdrawal right.

Contact

For questions about your digital purchase, contact:

New Homeowner OS
support@newhomeowneros.com